Customer Service Representative

4 days ago


Livingston, West Lothian, United Kingdom Sky Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Sales and Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Sales Support: Provide product information and make sales recommendations to customers to meet their needs.
  • Communication: Develop strong relationships with customers through effective communication and problem-solving skills.
  • Teamwork: Collaborate with colleagues to achieve sales targets and provide excellent customer service.
Requirements
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to work with customers in a fast-paced environment.
  • Sales Skills: Ability to understand customer needs and make sales recommendations to meet those needs.
  • Problem-Solving Skills: Strong problem-solving skills to resolve customer issues in a timely and professional manner.
  • Teamwork: Ability to work collaboratively with colleagues to achieve sales targets and provide excellent customer service.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Collaborative Team Environment: A collaborative and supportive team environment.


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