Customer Service Representative
3 days ago
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Carrier. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Manage and respond to customer inquiries in a timely and professional manner.
- Provide sales support and assistance to customers, including generating quotes and processing orders.
- Open and manage customer accounts, including completing necessary paperwork and documentation.
- Process customer sales and hire purchase orders, including liaising with depots and rehires on equipment availability.
- Communicate with customers to ensure satisfaction with hired equipment and resolve any issues that may arise.
- Process equipment exchanges, off-hires, and losses, following established procedures and timelines.
- Manage and resolve invoice queries, including processing suspension requests.
- Run and check pre-invoice reports to capture and resolve any anomalies.
- Prepare and deliver despatch notes, and allocate equipment as required.
- Raise purchase orders for company CAPEX.
- Participate in quality audits and ensure adherence to quality processes.
- Promote group USPs to customers.
- Contribute to budget and sales strategy.
- Identify opportunities, produce leads, and book appointments for the sales team.
- Research and develop specific industry sectors.
- Manage a database to a high level of accuracy to ensure targeted marketing activity can take place.
Requirements
To be successful in this role, you will need:
- Previous administrative or sales experience, ideally in the rental sector.
- A proactive approach focused on customers.
- Excellent communication and telephone skills.
- Strong command of MS Office.
- Self-motivation and a willingness to develop.
- Excellent time management and organizational skills.
What We Offer
- Salary based on experience.
- Generous pension scheme.
- Stable working hours from Monday to Friday (8-5pm).
- Paid sick leave.
- 25 days of holidays + bank holidays.
- Necessary training.
About Us
At Carrier, we are a world leader in healthy, safe, sustainable, and intelligent building and cold chain solutions. We create solutions that matter for people and our planet – and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by The Carrier Way – our vision, values, and culture.
Our Commitment to You
We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.
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