IT Support Team Lead

7 days ago


London, Greater London, United Kingdom Rygor Group Ltd. Full time

At Rygor Group Ltd., we're looking for a skilled IT Support Team Lead to oversee the daily operations of our IT service desk. This role involves managing a team of support analysts, driving continuous improvement in customer service, and ensuring adherence to service level agreements (SLAs). As an IT Support Team Lead, you'll play a key role in implementing ITIL best practices, managing escalations, and serving as the primary point of contact for all IT service-related inquiries.

Key responsibilities include:

  • Team Management: Directly lead, manage, and motivate your team to ensure high performance and continuous improvement.
  • Performance Monitoring: Monitor team performance to meet or exceed 80% SLA priority performance levels, ensuring timely and professional resolution of incidents and problems.
  • Technical Support: Assist with technical implementations, service desk incidents, and problem resolution, providing training to team members as needed.

The ideal candidate will have excellent customer service skills, computer literacy, and experience in IT support management, including service management ticket-based systems and 1st and 2nd line support.

We offer a competitive salary of up to £45,000 DOE, auto-enrolment pension, enhanced maternity and paternity policies, and access to our wellness program and Employee Assistance Programs.



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