Computer Hardware and Software Technician

4 days ago


Birmingham, Birmingham, United Kingdom Global Banking School Full time
Job Overview:

We are looking for a talented ICT/Data Technician to join our team at Global Banking School. This role offers the opportunity to work in a dynamic environment, providing high-quality IT support to students and staff. As an ICT/Data Technician, you will be responsible for troubleshooting computer issues, performing one-on-one computer training, and supporting password issues. You will also assist with computer hardware and software provided by GBS, including printing and ID card production.

Responsibilities:
• Troubleshoot, diagnose problems, and implement corrective action procedures within prescribed guidelines.
• Work with team members to troubleshoot complex and routine computer issues.
• Perform one-on-one computer training on technology when necessary.
• Provide support with password issues.
• Assist with computer hardware and software provided by GBS, including printing and ID card production.
• Set up and configure PC/laptop equipment with required operating systems, installing software and drivers as necessary.
• Maintain records/logs of loan equipment, repairs and fixes, and maintenance schedules.
• Provide orientation and guidance to users on new software and computer equipment.
• Support general administration tasks such as printing, filing, processing, and collating information as required.

Requirements:
• CompTIA Network+/CompTIA Security+ certification or equivalent experience.
• Experience with installing operating systems and software, computer networks, network administration, and network installation.
• Strong communication and interpersonal skills.

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