Global Banking School IT Specialist

24 hours ago


Birmingham, Birmingham, United Kingdom Global Banking School Full time
Job Overview
"> Global Banking School is seeking a highly skilled Ict/Data Technician to join our team. This role is responsible for providing exceptional IT support to students and staff across our campuses.

">About the Role
"> As an Ict/Data Technician, you will be the first point of contact for IT-related queries and issues. Your primary focus will be on delivering high-quality, face-to-face IT service, ensuring that our students and staff have seamless access to technology.

">Duties and Responsibilities
"> Key responsibilities include:
  • Assist with computer hardware and software provided by GBS, including printing and ID card production.
  • Set up and configure PC/laptop equipment with required operating systems, installing software and drivers as necessary.
  • Troubleshoot, diagnose problems, and implement corrective action procedures within prescribed guidelines.
  • Work with team members to troubleshoot complex and routine computer issues.
  • Perform one-on-one computer training on technology when necessary.
  • Provide support with password issues.
  • Follow best practice guidelines for security and privacy of networks and computer systems.
  • Perform tests and evaluations on new software and hardware.
  • Maintain records/logs of loan equipment, repairs and fixes, and maintenance schedules.
  • Provide orientation and guidance to users on new software and computer equipment.
  • Support general administration tasks such as printing, filing, processing, and collating information as required.


">Essential Skills and Experience
"> To excel in this role, you will need:
  • Knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
  • Experience with installing operating systems and software, computer networks, network administration, and network installation.
  • Experience providing IT support remotely and in person.
  • Knowledge of service management systems and ITIL best practice.
  • Knowledge of technical management, information analysis, and computer hardware/software systems.
  • Familiarity with programming languages, operating systems, and current equipment and technologies.


">Estimated Salary
"> The estimated salary for this role is around £25,000-£30,000 per annum, depending on experience.

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