ITAC Solutions Technician

20 hours ago


Birmingham, Birmingham, United Kingdom ITAC Solutions Full time
Job Title: ITAC Solutions Technician

We are looking for a highly skilled and experienced IT technician to join our team at ITAC Solutions in Birmingham, AL.

The ideal candidate will have a strong background in desktop and network support, with experience working in Microsoft Windows environments. They will serve as the liaison between users and the technology department, resolving technical issues and leading projects.

This position requires frequent travel to job sites around the country to set up and ensure connectivity, and technical assistance will be provided to all field personnel.

This is an onsite position located in Birmingham, AL.

Key Responsibilities:
  • Provide technical support to users in person, via phone, and email on company-supported hardware and applications
  • Work with users on application projects and troubleshoot computer problems (hardware, software, user access, etc.)
  • Document resolutions for future reference and perform hardware and software installations
  • Serve as a liaison between users and the technology department to resolve issues
  • Coordinate with other technology groups as needed and communicate with users about their connectivity requirements
  • Order Internet connections from service providers and configure router, switches, and access points for office connectivity
  • Troubleshoot connectivity issues for outer offices and provide recommendations on company application purchases
Requirements:
  • Bachelor's degree in MIS or equivalent required
  • 3+ years' experience with hands-on desktop, network support role with proven skills within Microsoft Windows environments
  • Ability to lead a team on varied technical projects and be comfortable being the tech of last resort for difficult problems
  • Experience in the industrial or construction industry preferred
  • Advanced knowledge of Windows and Microsoft Office is required
  • Experience with iPads and iPhones
  • Ability to use time productively, maximize efficiency, and meet challenging work goals
  • Ability to work in a strong collaborative atmosphere
  • Professionalism with end-user communication & ticket resolution
  • A+, Net+, and CCNA Certifications preferred

Estimated Salary: $62,000 - $82,000 per year, depending on experience.



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