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Customer Service Representative
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Job Summary
Lloyd & Whyte is seeking a highly skilled and experienced Customer Service Executive to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Deliver high-quality customer service, responding to client inquiries and resolving issues in a timely and professional manner.
- Work closely with clients to understand their needs and provide tailored solutions to meet their policy requirements.
- Collaborate with internal teams to ensure seamless policy maintenance and administration.
- Develop and maintain strong relationships with clients, identifying opportunities to upsell and cross-sell relevant products.
- Stay up-to-date with industry developments and regulatory changes, ensuring compliance with all relevant guidelines and standards.
- Contribute to the development and implementation of process improvements, enhancing the overall customer experience.
Requirements
- Chartered Insurance Institute Certificate in Insurance
- Proven experience in customer service or a related field, with a strong track record of delivering exceptional results.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities, supporting your career growth and success.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
