Import Operations Manager

6 days ago


Heathrow, United Kingdom Willis Global Ltd Full time
Job Title: Import Supervisor

Company: Willis Global Ltd

Job Summary:

We are seeking a highly skilled Import Supervisor to join our team at Willis Global Ltd. As an Import Supervisor, you will be responsible for overseeing the import clearances and deliveries of high-value goods based on clients' instructions.

Main Responsibilities:

  • Supervise a team of four in the air import operations department
  • Support management in creating and managing Standard Operating Procedures (SOPs) for smooth day-to-day operations
  • Support management in managing Key Performance Indicators (KPIs)
  • Plan and manage inbound shipments according to customers' needs
  • Prepare and submit customs documentation, including import declarations and import CITES
  • Communicate with clients and internal teams to provide updates on shipment status and resolve any issues that may arise
  • Support other members of the import team as needed to ensure smooth operations
  • Update shipping files
  • Liaise with airlines and airport handlers in a professional manner to meet operational requirements and maintain up-to-date schedule information and shipment status reports
  • Ensure all quality control procedures are updated and adhered to

Requirements:

  • Proven experience in air import freight forwarding/logistics, preferably specialized in the movement of high-value goods
  • Previous experience of supervising/leading a team
  • Knowledge of different types of imports (e.g. bonded warehouse, IPR, TIB, etc.)
  • Possess a positive and professional customer focus and can-do attitude
  • Good organizational skills with the ability to meet deadlines
  • Works well under pressure and is able to multitask in a fast-paced setting
  • Knowledge of customs regulations and import procedures required
  • Knowledge of AS400/SAP/MS Office is preferable
  • Knowledge of CDS for customs purposes is required
  • English language required. Italian/French language is preferable
  • No criminal convictions – subject to full DBS check


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