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Customer Service Representative

2 months ago

Basingstoke, Hampshire, United Kingdom Office Angels Full time
Customer Service Specialist

A leading manufacturer is seeking a skilled Customer Service Specialist to join their team in Basingstoke. As the primary point of contact for new and existing customers, you will be responsible for providing exceptional communication and support.

Key Responsibilities:
  • Manage designated accounts, handling direct communication with the manufacturing partner
  • Process quotes, data entry, contract reviews, and handle non-disclosure agreements as necessary
  • Enter and process orders, generate order acknowledgments, and maintain awareness of multi-currency processes
  • Communicate with sales managers and set up new customer accounts, process application forms, and end-user statements
  • Run weekly system reports and update sales orders as needed, manage order books and shipping reports with the manufacturer and shipping warehouse
Requirements:
  • Advanced office experience with proficiency in Microsoft Office
  • Excellent organizational skills within Microsoft Outlook
  • Strong communication and telephone skills for assisting customers, suppliers, and colleagues
  • Ability to learn new systems and adapt to changing processes

Office Angels is an equal opportunities employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement is available on our website.