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Customer Service Representative
2 months ago
We are seeking a highly skilled and empathetic Customer Service Advisor to join our team at Wiltshire Farm Foods. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:- Take telephone and internet orders from customers, ensuring accurate and efficient processing.
- Make outbound calls to customers and prospects to promote our products and services.
- Support drivers with route planning and ensure seamless delivery rounds.
- Update customer records and liaise with customer relatives as required.
- Provide customers with clear instructions on cooking, storing, and reordering meals.
- Prepare promotional literature and communicate new product information to customers.
- Search for new business opportunities and share best practices with colleagues to improve our service proposition.
- Experience in a customer service role, with a focus on empathy and excellent communication skills.
- Confident using a personal computer to manage and process orders.
- Strong telephone manner and ability to work accurately under pressure.
- Good written English and numeracy skills, with GCSE Maths and English standard or equivalent.
- Ability to work to deadlines and prioritize tasks effectively.
- Experience working in the elderly or care market.
- Teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.
- Full UK driving license, with a clean driving record.
Wiltshire Farm Foods is a leading provider of frozen meal solutions, with over 25 years of experience in delivering delicious and nutritious meals to customers across the UK. As a Living Wage employer and member of the Ethical Trading Initiative, we prioritize our customers' needs and strive to exceed their expectations.
We offer a comprehensive training program, generous annual leave, and a range of benefits, including a competitive hourly rate, bonus, and opportunities for career development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team.
