Customer Experience Representative
2 weeks ago
In our Gainsborough Superstore, we are looking for someone to join our team as a Customer Experience Representative. As a Customer Experience Representative, you will be responsible for delivering a great shopping trip for our customers every day. This includes following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, and listening for and acting on customer feedback.
We are offering a competitive rate of pay starting from £12.44 an hour, which increases to £13.57 for stores inside the M25. You will also have the opportunity to work flexible hours, including days, evenings, and weekends. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be.
We are looking for someone who is passionate about delivering great service, has a drive and motivation to work in a sales and service environment, and can adapt to working in a fast-paced ever-changing environment. You will be responsible for creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers. You will also need to follow the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
We offer a range of benefits, including holiday starting at 20 days plus a personal day rising to 22 days after 12 months, flexible working from day one, and access to free wellbeing services with a range of resources to support your mind, body, and life.
We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. If you are passionate about delivering great service and want to join a team that values diversity, equity, and inclusion, we encourage you to apply for this role.
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