Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of store standards, and working collaboratively with colleagues to achieve sales and service targets.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Maintain a high level of store standards, including visual merchandising, stock levels, and store cleanliness.
- Work collaboratively with colleagues to achieve sales and service targets, including supporting with stock replenishment, cash handling, and other tasks as required.
- Participate in ongoing training and development to improve skills and knowledge, and to stay up-to-date with company policies and procedures.
What We Offer
- A competitive hourly pay rate, with additional pay for bank holidays and nights.
- A generous benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, and pension scheme.
- Opportunities for career progression and professional development, including training and mentorship.
Requirements
- Experience working in a fast-paced environment, with excellent customer service skills and a positive attitude.
- Flexibility to work a variety of shifts, including early mornings, evenings, and weekends.
- A willingness to learn and develop new skills, with a commitment to ongoing training and development.
Working for Lidl
We are proud to be a supportive and inclusive team, with a strong focus on employee well-being and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.
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