Lettings Administrator Assistant

4 hours ago

Luton, Luton, United Kingdom Venture Residential Lettings Limited Full time
Main Job Responsibilities

As a key member of our Lettings team, you will provide exceptional customer service to clients, tenants, and contractors, ensuring all interactions are professional and efficient. You will be responsible for organizing and conducting viewing appointments, learning all aspects of the lettings business, and supporting the Assistant Lettings Manager and area manager.

Key Tasks:

  • Answering phone calls and taking messages accurately
  • Registering applicants and recording contact details
  • Booking rental property viewings
  • Preparing Assured Tenancy Agreements for Renewals
  • Carrying out check-in and file audits
  • Booking rental valuations
  • Adding letting valuations to the Company system
  • Creating valuation letters
  • Requesting reviews for SEO purposes
  • Dealing with voice mails and actioning Boards
  • Working towards and achieving personal and branch targets
  • Upselling products and dealing with Maintenance issues
  • Discussing large Maintenance works with landlords
  • Processing compliance due and dealing with Utility Queries
  • Providing general assistance to Lettings Property Managers
  • Dealing with General Queries and Tenancy Renewal Process
  • Assisting with serving notices and Check out Process
  • Assisting with the Inspections Process and Onboarding Contractors
  • Assisting with staff training

Requirements:

  • Proven communication skills and a professional manner
  • High levels of numeracy, accuracy, and attention to detail
  • Good organizational skills and ability to use own initiative
  • Good timekeeping and ability to manage working time efficiently
  • Excellent customer service skills
  • Ability to attend and participate in Lettings Meetings
  • Commitment to individual and team tasks goals
  • Adherence to core values

Job Details:

  • Job Type: Full-time
  • Benefits: Company events, Company pension, Free parking, On-site parking
  • Ability to commute/relocate: Luton (preferred)
  • Licence/Certification: Driving Licence (required)
  • Work Location: In person

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