Customer Service Coordinator

10 hours ago


Gravesend, United Kingdom Attega Group Ltd Full time
Job Title: Customer Service Coordinator

We are seeking an organised and detail-oriented Customer Service Coordinator to join our team at Attega Group Ltd. As a key member of our Rapid Response team, you will be responsible for providing exceptional customer service and supporting our drainage engineers in the field.

Key Responsibilities:

  • Answering telephone calls from customers, colleagues, and drainage engineers
  • Loading new job requests onto our internal job management system and client portals
  • Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs
  • Providing assistance to drainage engineers on site
  • Advising clients on best course of action for issues
  • Dealing with customer queries
  • Closing jobs on the system once they've been successfully completed

Requirements:

  • Previous experience working in a fast-paced helpdesk environment
  • Confident telephone manner
  • Experience working with scheduling engineers (desirable)

What We Offer:

  • Salary of up to £24,000 per annum
  • On-call bonuses with OTE £28,000-£29,000 per annum

Working Hours:

Monday to Friday, 6am-3pm. Candidates must be able to commit to this schedule.

Why Join Us:

At Attega Group Ltd, we value our employees and offer a supportive and dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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