Customer Service Coordinator
10 hours ago
We are seeking an organised and detail-oriented Customer Service Coordinator to join our team at Attega Group Ltd. As a key member of our Rapid Response team, you will be responsible for providing exceptional customer service and supporting our drainage engineers in the field.
Key Responsibilities:
- Answering telephone calls from customers, colleagues, and drainage engineers
- Loading new job requests onto our internal job management system and client portals
- Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs
- Providing assistance to drainage engineers on site
- Advising clients on best course of action for issues
- Dealing with customer queries
- Closing jobs on the system once they've been successfully completed
Requirements:
- Previous experience working in a fast-paced helpdesk environment
- Confident telephone manner
- Experience working with scheduling engineers (desirable)
What We Offer:
- Salary of up to £24,000 per annum
- On-call bonuses with OTE £28,000-£29,000 per annum
Working Hours:
Monday to Friday, 6am-3pm. Candidates must be able to commit to this schedule.
Why Join Us:
At Attega Group Ltd, we value our employees and offer a supportive and dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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