Customer Service Coordinator

3 months ago

Gravesend, United Kingdom Metro Mechanical Services Ltd Full time

Metro Mechanical is one of the UK’s leading commercial drainage firms and we are expanding. We have longstanding relationships with some of the best-known businesses in the UK and have won multiple awards for our service and we are looking for an additional **Customer Service Coordinator** to join our helpdesk team.

We offer a great working culture and career prospects, base salary starting at **£23,000** plus on-call payment of around** £4,800** extra per year, bringing the salary to circa **£28,000 pa,** 28 days holiday (including bank holidays), employer contribution pension scheme, regular training and career development, personal accident cover, free use of well-equipped private on-site gym, company social events throughout the year and free parking. Working hours: Mon - Fri, 9am to 6pm, plus a requirement to cover on-call (working remotely) one weekend in every four.

**The Customer Service Coordinator role**

If you're someone who loves customer service, thrives under pressure, and has strong people management skills, this could be the role for you. Metro Mechanical offers 24/7 reactive coverage, 365 days of the year. Our team of Customer Service Coordinators respond to urgent call-outs, and help our drainage engineers get where they need to be to fix our customers' emergencies.

**Key responsibilities will include**:

- Answering the telephone calls from our drainage engineers, customers, and colleagues
- Loading new job requests onto our internal job management system and client portals
- Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs
- Provide assistance to drainage engineers when they are on site
- Advising clients on best course of action for issues
- Dealing with customer queries
- Closing jobs on the system once they've been successfully completed

**What we would like from you**:

- Previous experience working on a busy helpdesk scheduling engineers or in a pressurised customer service focused role
- Effective communication and organisational skills
- Strong admin skills
- Computer literate - a good working knowledge of Word and Excel
- Strong oral and written communication skills
- A pleasant confident telephone manner
- A team player who also has the ability to use their own initiative and meet deadlines

**Interested?

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