Front Desk Administrator

3 days ago


Belfast, United Kingdom Capita plc Full time
Job Title: Front Desk Administrator

A new opportunity has arisen for a Front Desk Administrator to join our team in Newry, Northern Ireland.

This is an exciting opportunity to join a dynamic team and contribute to the success of our Medical Examination Centre. We are seeking a highly motivated and organized individual to provide exceptional customer service and support our front desk operations.

Key Responsibilities:

  • Run daily operations in the Medical Examination Centre
  • Meet and greet all customers and stakeholders
  • Assist customers with completion of forms such as expense claims
  • Prepare medical rooms and equipment, ensuring they are ready for the Medical Practitioner and customers
  • Update and maintain records by use of computer system and accurately capture and enter data on to the relevant systems
  • Regular telephone/email liaison with MSC - respond to all contacts from both internal & external customers made via all the available channels
  • Provide cover at our other medical examination centres within the region
  • Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion

About the Role:

We are looking for a friendly and approachable individual with excellent communication skills to join our front desk team. The ideal candidate will have previous experience in an administrative/customer-facing role, preferably in an office environment.

Requirements:

  • Driver's license with access to own vehicle
  • Previous experience in an administrative/customer-facing role, preferably in an office environment
  • Knowledge and experience of MS Office applications
  • Excellent Customer Service skills - including telephone skills
  • Superb organizational, administrative, and planning skills
  • Ability to work under pressure and react effectively to emergency situations
  • Ability to travel within the area and possibly to other Capita locations

Benefits:

  • £18,000 - £22,000 per annum (dependent on experience)
  • 25 days' holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform


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