Front-of-House Operations Manager

14 hours ago


Leicester, Leicester, United Kingdom VC Evidensia UK Full time
Front-of-House Operations Manager Position

We are seeking a highly organised and motivated Front-of-House Operations Manager to join our team at Lake View Veterinary Centre, overseeing the daily operations of our client care team.

Responsibilities include:

  • Leading and managing a team of client care representatives, ensuring seamless delivery of front-of-house services from appointment scheduling to billing and client communication.
  • Coordinating performance reviews, training, and development within the team.

This role requires a proactive approach to workflow enhancement and fostering a welcoming environment for both clients and pets.

Working Arrangements:

This part-time position involves approximately 30 hours per week, Monday to Friday, with core shifts on Monday mornings and Friday evenings. At least one in three Saturday mornings are also required.

Key requirements include:

  • Proven experience with client management software.
  • Ability to multitask and prioritise workloads effectively.

Benefits include:

  • 6.6 weeks annual leave.
  • Extra annual leave for your birthday.
  • Family-friendly policies.
  • Cycle to work scheme.
  • Wellbeing initiatives.
  • Non-accidental injury support.
  • Development opportunities via the IVC Evidensia Academy.
  • Pawsome Benefits - rewards platform offering discounts and cashback with numerous retailers.
  • Discounted staff pet care.

Lake View Veterinary Centre values diversity and inclusion, welcoming applicants from diverse backgrounds.



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