Sales and Customer Service Representative

2 weeks ago


Canterbury, Kent, United Kingdom Tangram Full time

We are seeking a skilled and customer-focused individual to join our team as a Sales and Customer Service Representative. In this role, you will provide exceptional customer service, handle counter sales transactions efficiently, and support warehouse operations.



Main Responsibilities:


  • Provide excellent customer service, greeting customers and handling counter sales transactions with a high level of accuracy and efficiency.
  • Respond to customer inquiries promptly and escalate complex issues to the sales team as needed.
  • Assist customers with product information and order processing, ensuring a seamless sales experience.


Warehouse Duties:


  • Receive, pick, pack, and process customer orders accurately, maintaining detailed documentation.
  • Manage inventory, conduct regular stocktakes, and collaborate with transport companies to ensure timely deliveries.
  • Maintain a clean, organized, and safe workspace in compliance with health and safety standards.
  • Participate in safety training, report incidents, and ensure compliance with regulations.


Requirements:


  • Minimum 3 years of experience working counter sales in a similar role.
  • Strong customer service and communication skills, both verbal and written.
  • Ability to handle multiple tasks, work under pressure, and take an active approach to problem-solving.
  • Knowledge of pumps, fans, electrical, HVAC, or refrigeration products preferred.
  • A valid counterbalance license and driver's license.
  • Be self-motivated to develop and learn, potentially with thoughts of becoming a territory manager in future.
  • Physically fit and self-motivated with a strong work ethic.
  • Must be able to pass a pre-employment drug test and medical.
  • Must have a clean criminal record.


Please note that to be considered for this role, you must reside in New Zealand and have secured working rights. Visa support is not available for this position.



To apply, please submit your CV and a cover letter highlighting your relevant experience and why you are interested in this opportunity. We appreciate all applications, but only candidates selected for an interview will be contacted.



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