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Canterbury, Kent, United Kingdom Active Life Full time
Customer Service Advisor Role

Fusion Lifestyle is seeking a skilled Customer Service Advisor to join our team at Active Life. As a Customer Service Advisor, you will be the first point of contact for our customers, providing a warm and professional welcome while delivering exceptional customer service.

Key Responsibilities:

  • Offer a consistent and outstanding level of customer service
  • Build rapport and trust with customers by engaging with them and actively anticipating and meeting their needs
  • Achieve KPIs and sales targets set by RCRM and central support
  • Ensure the efficient and effective operation of the front-of-house area, monitoring and controlling entry to the centre
  • Manage customer sales and bookings, assisting customers in their choices while positively and proactively driving retention
  • Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
  • Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
  • Process and prepare food and drink orders, assisting with service when required
  • Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards

What We Offer:

We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.