Hospitality Ambassador
3 weeks ago
About the Role
We are seeking a skilled and passionate Customer Experience Host to join our team at RedCat Pubs. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.
Key Responsibilities
- Provide outstanding customer service, ensuring that every guest has an exceptional experience.
- Work collaboratively with the team to achieve excellent service standards and maintain a clean and tidy environment.
- Be knowledgeable about our menu and drinks offerings, making recommendations to guests and answering their questions with confidence.
- Manage cash and stock effectively, using EPOS systems to accurately record customer orders and take payments.
- Participate in ongoing training and development, staying up-to-date with industry trends and best practices.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career progression and professional development.
- A fun and supportive work environment.
- Discounts on food and drink, as well as other perks and rewards.
Requirements
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- A passion for delivering exceptional customer service.
- Ability to work effectively in a team and maintain a clean and tidy environment.
RedCat Pubs
We are a dynamic and ambitious company, dedicated to providing exceptional customer experiences in our pubs and inns. We are committed to investing in our people, our properties, and our communities, and we are looking for talented individuals to join our team.
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