Customer Experience Ambassador

4 weeks ago


Reading, Reading, United Kingdom RedCat Pubs Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every guest has an unforgettable experience at our venue.

Key Responsibilities:

  • Provide exceptional customer service and ensure that every guest feels welcome and valued.
  • Work closely with the team to achieve high levels of customer satisfaction and loyalty.
  • Ensure that all areas of the venue are clean, tidy, and well-presented at all times.
  • Assist with the preparation and serving of food and drinks, and maintain high standards of presentation and quality.
  • Be knowledgeable about our menu and drinks offerings, and make recommendations to guests accordingly.
  • Handle customer complaints and issues in a professional and courteous manner.
  • Work collaboratively with the team to achieve sales targets and drive revenue growth.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and as part of a team.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Knowledge of food and drink preparation and presentation.
  • Ability to work flexible hours, including evenings and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A fun and dynamic work environment.
  • Free meals and drinks while on shift.
  • A range of employee benefits and perks.

About Us:

RedCat Pubs is a rapidly growing hospitality company with a passion for delivering exceptional customer experiences. We are committed to providing our guests with a warm and welcoming atmosphere, and our team members with a supportive and inclusive work environment.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application, including your CV and a cover letter, to [insert contact details].



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