Front Office Receptionist

4 days ago

Nottingham, Nottingham, United Kingdom Accor Full time

Job Title: Front Office Receptionist

Job Summary:

We are seeking a highly organized and customer-focused Front Office Receptionist to provide exceptional service to our guests. As a key member of our front office team, you will be responsible for ensuring a smooth and efficient check-in and check-out process, handling guest queries, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to queries and resolving issues in a timely and professional manner.
  • Ensure a smooth and efficient check-in and check-out process, including handling room assignments, key cards, and other guest requests.
  • Maintain accurate records and reports, including guest information, room assignments, and other relevant data.
  • Work collaboratively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless service delivery.
  • Stay up-to-date with hotel policies, procedures, and services, and communicate this information to guests as needed.
  • Participate in ongoing training and development to enhance skills and knowledge, and contribute to a positive and inclusive work environment.

Requirements:

  • Previous experience in a front office or customer service role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Basic computer skills, including proficiency in property management systems and other relevant software.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a global hospitality leader and contribute to the success of our team.

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