Front Desk Support Assistant

3 days ago


York, York City, United Kingdom Malmaison Full time
Role Overview

We are seeking a friendly and energetic Front Desk Support Assistant to join our team at Malmaison. As a key member of the front-of-house team, you will be responsible for providing exceptional customer service and ensuring a warm welcome to our guests.

Key Responsibilities
  • Welcome and greet guests upon arrival, handling check-ins and check-outs efficiently
  • Manage room allocations and maintain accurate records
  • Provide information on hotel services and facilities
Benefits
  • A competitive salary of £18,500 - £20,000 per annum, depending on experience
  • A heavily discounted staff room rate at Malmaison, Hotel du Vin, and Frasers Hospitality
  • Discounted Friends and Family Room Rate with 50% off best available rate
  • 35% off your bill when you dine in our Brasseries and Bistros
  • Fully funded Apprenticeship programmes that support you in developing your career
  • High Street Discounts on a range of high street shops, experiences, holidays, and much more
  • Cycle to work scheme – save up to 40% on a wide range of bikes
  • Healthcare Cash Plans - dental, optical, medical, and more available from £5 per month
  • Referral schemes that pay up to £1,500 (just for getting your mates jobs)
  • We also offer complimentary stays on your 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast
  • We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives
  • Employee Assistance Programme – free, confidential advice available 24/7 to you and your family


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