Hotel Front Desk Associate

9 hours ago


York, York City, United Kingdom Malmaison Belfast Full time
Role Overview

We are seeking a highly motivated and enthusiastic Receptionist to join our team at Malmaison. As the face of our hotel, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Your primary goal will be to provide a warm and welcoming atmosphere, ensuring that every guest feels valued and respected. This includes handling queries of all shapes and sizes, providing information on hotel services and amenities, and resolving any issues that may arise during their stay.

You will work closely with our hospitality team to ensure seamless communication and high standards of service delivery. Your natural charm and passion for service will shine through in your interactions with guests, making them feel at home from the moment they arrive.

A key aspect of this role is setting the tone for each guest's visit and ensuring that everything exceeds their expectations before they depart. You will strive to make every interaction a positive one, leaving a lasting impression on our guests and encouraging repeat business.

As a Receptionist, you will have opportunities to develop your skills and knowledge within the hospitality industry. We actively encourage internal development and progression, so you can look forward to taking on new challenges and responsibilities as you grow with the company.

In addition to providing an exceptional customer experience, you will also be responsible for managing front desk operations, including answering phones, responding to emails, and maintaining accurate records. Your organizational skills and attention to detail will be essential in ensuring the smooth running of the department.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and management. If you are passionate about delivering outstanding service and are eager to develop your career in a dynamic and fast-paced environment, we would love to hear from you.

We estimate the salary for this role to be around £11.95 per hour, based on local market rates and the level of experience required.


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