2nd/3rd Line Support Specialist
3 weeks ago
Job Summary: We are seeking a skilled 2nd/3rd Line Support Engineer with strong experience in Servers and Networking to join our team.
About the Role: As a 2nd/3rd Line Support Engineer, you will be responsible for providing on-phone and email-based support, working with a ticketing system, and maintaining server infrastructure.
Key Responsibilities:
- Provide 2nd/3rd line support for servers and networking.
- Work with a ticketing system to manage and resolve technical issues.
- Maintain and troubleshoot server infrastructure.
- Collaborate with the team to ensure excellent customer service.
Requirements:
- Experience in Servers and Networking.
- Knowledge of Windows 10 and 11, Intune, Defender, and O365.
- Veeam experience.
- Server Infrastructure experience.
What We Offer:
- A technically fascinating role with a great package.
- A collaborative and welcoming team environment.
- 100% site-based shifts.
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