IT Support Specialist
4 weeks ago
Job Title: IT 2nd Line Engineer
Location: Swindon
Salary: £31,000.00 - £37,000.00 per annum (depending on experience)
Type: Full-time, Permanent
Omega Resource Group Careers is seeking an IT 2nd Line Engineer to join our team. As the first point of contact for IT-related issues, you will be responsible for delivering top-tier support services to our user community.
Key Responsibilities:
- Troubleshoot and resolve end-user computing issues using known methodologies.
- Contribute to process development in line with ITIL disciplines.
- Travel to company sites as needed to extend support beyond office-based services.
- Accurately document work in internal systems to track service performance.
- Maintain technical knowledge, address training needs, and help train other team members.
Technical Requirements:
- Knowledge of Windows Desktop 10/11 and Windows Server 2016+.
- Experience with Microsoft Intune, Defender & 365, SQL Server, and virtual appliances.
- Networking skills (LAN, vLAN, WAN, Switches, Routers).
- Familiarity with Cloud services such as Azure and Office 365.
- Experience with Active Directory (Hybrid AD).
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