First Line Support Specialist

1 month ago


Swindon, Swindon, United Kingdom KBR, Inc Full time
About the Role

KBR, Inc. is seeking a skilled First Line Support Specialist to join its Systems Support Team. As the initial point of contact for customers, supply chain, and internal teams, you will be responsible for resolving queries related to the system, business processes, reporting, and change requests.

You will work closely with the development team to provide accurate feedback and information, escalating issues as required. This role requires strong communication and problem-solving skills, with a focus on delivering high-quality support to our customers.

Key Responsibilities:

  • Provide first-line support for system-related queries and issues
  • Collaborate with the development team to resolve complex issues
  • Log and triage queries, escalating as necessary
  • Develop and maintain knowledge of system processes and procedures

Requirements:

  • Experience supporting various business IT software packages
  • Strong skills using the Microsoft Office suite
  • Experience with CAFM systems and SharePoint
  • Familiarity with ITIL practices

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

If you are a motivated and detail-oriented individual with a passion for IT support, please submit your application, including your resume and a cover letter, to [insert contact information].



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