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Customer Experience Director

3 weeks ago

London Area, United Kingdom Konecta Full time
Lead Customer Experience Position

Konecta is seeking a highly experienced Lead Customer Experience professional to join our team. As a Lead Customer Experience specialist, you will be responsible for driving business growth through excellent customer service delivery.

Key responsibilities include:

  • Developing and implementing customer service strategies to drive business growth
  • Leading and mentoring a team of technical specialists
  • Ensuring excellent customer service delivery through regular monitoring and reporting

The ideal candidate will have strong experience in customer management, cloud lifecycle management, client-server systems, application lifecycle management, and customer service delivery. Excellent leadership and communication skills are essential for success in this role.

Salary Range: £65,000 - £85,000 per annum