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IT Support Specialist

2 months ago

Wilmslow, Cheshire East, United Kingdom Adria Solutions Full time
IT Service Technician

Adria Solutions is seeking a skilled IT Service Technician to join our team in Cheshire/South Manchester. As an IT Service Technician, you will be responsible for providing first-line technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Resolve technical issues and queries in a timely and professional manner
  • Prioritize and manage incoming queries and incidents
  • Provide excellent customer service and support via phone, email, and face-to-face interactions
  • Collaborate with the team to drive service improvements and process enhancements
  • Configure and install software and hardware as required
Requirements:
  • Experience with Office 365 administration and management
  • Knowledge of Azure Active Directory and desktop support
  • Proficiency in device management and monitoring tools
  • Ability to provide remote support and troubleshooting
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment