Technical Support Expert

1 week ago


Leeds, Leeds, United Kingdom Recruitment Revolution Full time

**About the Role:**

We are seeking a highly skilled SaaS Customer Support Technical Engineer to join our team. As a key member of our customer support function, you will be responsible for resolving complex technical issues related to our SaaS product.

**Responsibilities:

  • Diagnose and resolve complex technical issues related to our SaaS product, including software bugs, integration issues, and system errors.
  • Perform root cause analysis and collaborate with engineering teams to develop solutions.
  • Communicate with customers via our support channels to help resolve issues.
  • Deliver exceptional customer service by demonstrating professionalism and empathy.
  • Develop a deep understanding of the product architecture, features, and functionalities.

**Requirements:**

  • 3 years of experience in a technical support or similar role, preferably in a B2B SaaS or technology environment.
  • Strong problem-solving skills with the ability to analyze complex technical issues.
  • Proficiency in programming or scripting languages (e.g., Python, JavaScript) for debugging and automation.
  • Experience with databases (e.g., SQL) and APIs.
  • Familiarity with Azure and networking fundamentals.

**What We Offer:**

  • A competitive salary range of £42,454 - £50,000 per annum, depending on experience.
  • A comprehensive benefits package, including life assurance, pension, holiday purchase scheme, volunteering days, long service awards, contribution towards professional qualifications, contribution towards membership fees, employee assistance programme, and health cashback plan.


  • Leeds, Leeds, United Kingdom Getting In Limited Full time

    UK 2025 Field Engineering ApprenticeshipBecome a key player in shaping the digital landscape with our UK 2025 Field Engineering Apprenticeship.This exciting role blends technical know-how with outstanding customer service skills, allowing you to deliver premium support to our business customers and establish yourself as a leading expert.As a Technical...


  • Leeds, Leeds, United Kingdom Assured Data Protection Limited Full time

    About Our Job OpportunityWe are seeking a skilled professional to join our 3rd Line Technical Support team based in Leeds. As a technical support expert, you will work closely with members of all support teams, including team leaders, managers, and directors, to provide top-notch customer service.Responsibilities:Advanced technical support for backup and...


  • Leeds, Leeds, United Kingdom Intellect Group Full time

    The Intellect Group is recruiting for a Technical Support Expert to work on their IT projects in Leeds. This position offers a salary range of £38,000 - £48,000 per annum.About the Role:This role involves providing technical support to clients, administering Office 365 environments, and deploying Azure cloud services.Responsibilities:Offer first and...


  • Leeds, Leeds, United Kingdom Rise Technical Recruitment Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Rise Technical Recruitment. As a key member of our team, you will be responsible for providing technical support and maintenance services to our clients in various industrial industries.The successful candidate will have a mechanical engineering background with...


  • Leeds, Leeds, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Technical Support SpecialistCompany Overview: Rise Technical Recruitment Limited is a leading provider of technical recruitment services, helping businesses find skilled professionals to drive their success.We are currently seeking a highly motivated and experienced Technical Support Specialist to join our team. As a key member of our technical...


  • Leeds, Leeds, United Kingdom Rise Technical Recruitment Full time

    Role OverviewWe are looking for a highly skilled Field Technical Support Manager to join our team at Rise Technical Recruitment. As a key member of our team, you will be responsible for providing technical support and maintenance services to our clients in various industrial industries.The successful candidate will have a mechanical engineering background...


  • Leeds, Leeds, United Kingdom Schneider Electric Full time

    In this role as a Technical Support Expert, you will be responsible for investigating issues at customer sites, advising on best practices, and submitting opportunity detected during interventions. You will also support Schneider equipment, including electrical switchgear, transformers, drives, and other related systems. The ideal candidate will have a...


  • Leeds, Leeds, United Kingdom ENVEA Global Full time

    Job Description: As a Field Services Professional with ENVEA Global, you will be working as part of our team in the UK. Your main responsibilities will include delivering expert service and support to customers, repairing and maintaining ENVEA's equipment, and providing customer training. You will also be responsible for diagnosing technical issues, sharing...


  • Leeds, Leeds, United Kingdom Edmund Optics Full time

    About UsWe are Edmund Optics, a leading manufacturer and supplier of optics, imaging, and photonics technology. Our mission is to deliver exceptional products and services to our customers worldwide.We are committed to innovation and excellence, and we strive to create an inclusive and supportive work environment where everyone can thrive.We are currently...


  • Leeds, Leeds, United Kingdom CV-Library Full time

    Ricoh, a global technology business, is hiring a Windows and Office Technical Support Expert for our CV-Library team in Leeds. As a senior member of our technical support team, you will be responsible for delivering exceptional support services to our customers.The successful candidate will possess advanced knowledge of Windows and Office systems, excellent...


  • Leeds, Leeds, United Kingdom EMIS Full time

    About the RoleThis is an exciting opportunity for a Healthcare IT Professional to join our team as a Technical Services Expert. As a subject matter and product expert, you will be responsible for supporting EMIS products used across multiple healthcare settings.Your key responsibilities will include installing, upgrading, configuring, troubleshooting, and...

  • Lift Technical Lead

    2 weeks ago


    Leeds, Leeds, United Kingdom Professional Technical Full time

    Lift Technical LeadWe are looking for a highly skilled and experienced Lift Technical Lead to join our team at Professional Technical.This role involves overseeing a team of skilled repair engineers, coordinating repair works, developing quotations, managing part deliveries, and planning/supervising works to guarantee safe and timely delivery.Key...


  • Leeds, Leeds, United Kingdom V7 Recruitment Full time

    About the PositionV7 Recruitment is seeking a highly skilled Technical Service Delivery Expert to join their team in delivering exceptional technical services.This role involves providing expert technical support to clients, ensuring that their systems are running smoothly and efficiently.The ideal candidate will have a strong background in technical service...


  • Leeds, Leeds, United Kingdom ENGINEERINGUK Full time

    Job Title: Senior Technical Support ExpertLocation: Leeds, UKEstimated Salary:£50,000 per annum.We are seeking an experienced EUC Engineer to join our team in Leeds. As a key member of our IT department, you will be responsible for executing end-user device patching and application deployments via change processes. Key Responsibilities:Execute end-user...


  • Leeds, Leeds, United Kingdom Equans UK Full time

    Transform Your Career with Equans UK">About the Role:We are looking for a highly skilled Technical Support and Compliance Expert to join our team at Equans UK. In this role, you will play a critical part in ensuring that our operations and maintenance activities meet the required standards and regulations.Job Description:The successful candidate will be...


  • Leeds, Leeds, United Kingdom WRK digital Full time

    Job Title: Technical Recruitment ExpertAbout WRK digital:WRK digital is a pioneering technology recruitment agency transforming the industry with innovative approaches and expert knowledge. As a trusted partner to clients and candidates, we focus on delivering high-quality recruitment services that meet the evolving needs of the technology sector.We are...


  • Leeds, Leeds, United Kingdom Rise Technical Recruitment Full time

    Job Description:Sales professionals with experience in tailored designs are sought after by Rise Technical Recruitment to fill a key role. The ideal candidate will be responsible for business development through lead generation, conversion, and sales. This opportunity presents the chance to take ownership of your schedule and success while increasing your...


  • Leeds, Leeds, United Kingdom UKAS Full time

    About the Job:We are looking for a highly skilled UKAS Technical Expert to join our team. As a Technical Expert, you will play a crucial role in ensuring the highest standards in laboratory assessments across the UK.Key Responsibilities:You will provide expert knowledge and ensure rigorous, quality-driven assessments.You will work collaboratively with other...


  • Leeds, Leeds, United Kingdom Sharp UK Full time

    We are seeking a Technical Solutions Expert to join our team at Sharp UK.About the RoleThis is an exciting opportunity to work with our clients and help them transform their IT operations. As a Technical Solutions Expert, you will be responsible for building meaningful client relationships and guiding them through complex technical challenges.You will serve...


  • Leeds, Leeds, United Kingdom ENVEA Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team in the UK. As a Technical Support Engineer, you will be responsible for providing expert technical support and guidance to our customers, helping them to maximise the potential of their systems.The successful candidate will have a strong background in electrical...