Customer Service Representative

3 days ago

Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Acorn Insurance & Financial Services LTD. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers about their insurance policies
  • Make changes to customers' insurance policies as required
  • Deal with customer queries regarding direct debit payments
  • Identify and assess customer needs to achieve satisfaction and a one-call resolution
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Ensure compliance with all relevant regulations and procedures
  • Investigate and resolve customer complaints
Requirements
  • A positive and proactive attitude
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem-solving skills
  • Ability to work in a fast-paced environment
  • Ability to multi-task and manage time effectively
  • Patience and empathy
  • Excellent customer service skills
  • Previous customer service experience
About Us

Acorn Insurance & Financial Services LTD is a growing business with a strong reputation for providing high-quality insurance services to our clients. We are committed to delivering exceptional customer service and building long-term relationships with our customers.

What We Offer
  • Enhanced annual leave entitlement
  • Additional buy and sell holidays
  • Company sick pay scheme
  • Company-paid maternity and paternity leave
  • Generous company pension scheme
  • Mental health support system
  • Cycle to work scheme
  • Free eye test vouchers
  • Regular employment engagement

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