Senior Administrator

4 days ago


Edinburgh, United Kingdom dnata Catering UK Full time
Job Title: Senior Administrator - Client Services

This role is responsible for providing exceptional customer service to our airline partners, ensuring that service standards are met and exceeded. The successful candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.

Key Responsibilities:
  • Provide timely and accurate responses to customer queries and concerns
  • Monitor and report on service performance, identifying areas for improvement and implementing corrective actions
  • Develop and maintain strong relationships with airline customers, ensuring that their needs are met and expectations are exceeded
  • Collaborate with internal teams to ensure seamless communication and delivery of services
  • Manage and monitor local equipment levels, ensuring that par levels are maintained and any issues are addressed promptly
Requirements:
  • Previous experience in a customer service role, preferably in the aviation industry
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement corrective actions
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction
  • Relevant language skills, if required by the airline contract
What You'll Show:
  • Exceptional customer service skills, with the ability to build strong relationships with internal and external stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement corrective actions
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
What You'll Have:
  • Previous experience in a customer service role, preferably in the aviation industry
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement corrective actions
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction
  • Relevant language skills, if required by the airline contract

This is an exciting opportunity to join our team at dnata Catering UK and contribute to the delivery of exceptional customer service to our airline partners. If you have the skills and experience required for this role, please apply today.



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