Customer Service Representative

2 days ago


Rossendale, Lancashire, United Kingdom Marston Holdings Ltd Full time

About Marston Holdings Ltd

Marston Holdings Ltd is a leading provider of judicial services and clean air technology solutions. As a pioneering company, we offer a range of services that support local and central government, utilities, and private sectors through the delivery of market-leading integrated technology-enabled solutions.

Our Business

We operate 21 services across several trading entities, primarily in the UK. Our revenue exceeds £270m, and we employ nearly 5,000 staff, with a network of 1,000 self-employed enforcement agents.

The Role

We are seeking a Customer Service Representative to join our contact centre team. As a key member of our team, you will engage with customers, helping them find solutions to their queries, whether it's processing payments, agreeing a payment plan, or resolving a query.

Key Responsibilities

  • Handle customer cases from different service channels, including inbound and outbound calls, live chat, email, and letter correspondence.
  • Provide excellent customer service, resolving issues and finding solutions to customer queries.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain a good understanding of our services and products.
  • Stay up-to-date with company policies and procedures.

Requirements

  • Experience of handling and resolving difficult situations.
  • Effective communication and organisational skills.
  • Good understanding and use of Microsoft Office Applications.
  • Excellent phone manner.
  • Strong time management and organisational skills.
  • Comfortable working alone as well as part of a team.

What We Offer

  • Office-based role with a great work-life balance.
  • Salary of £22,308.
  • Hours: 8am - 8pm, 5 days a week, with 1 in 3 Saturdays.
  • Contract: Full-time, 37.5 hours per week.
  • Enhanced Maternity and Paternity Package (subject to eligibility criteria).
  • 25 days annual leave plus bank holidays.
  • Health Cash Plan.
  • Staff benefits designed to suit your lifestyle.


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