Customer Service Representative

2 months ago


Rossendale, Lancashire, United Kingdom Marston Holdings Ltd Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Marston Holdings Ltd. As a key member of our contact centre, you will play a pivotal role in delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers, either through phone, email, or other communication channels
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain a thorough understanding of our products and services to effectively address customer needs
  • Continuously improve customer service skills and knowledge to meet the evolving needs of our customers
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office applications
  • Previous experience in a customer-facing role, preferably in a contact centre environment
What We Offer
  • A competitive salary of £22,308
  • A comprehensive benefits package, including enhanced maternity and paternity leave
  • 25 days annual leave plus bank holidays
  • A Health Cash Plan
  • Staff benefits designed to suit your lifestyle
About Us

Marston Holdings Ltd is a leading provider of judicial services and clean air technology solutions. We are committed to delivering exceptional customer service and creating a positive experience for our customers. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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