Customer Service Representative
2 months ago
About Marston Holdings Ltd
Marston Holdings Ltd is a leading provider of judicial services and clean air technology solutions. As a pioneering company, we deliver market-leading integrated technology-enabled solutions from design and implementation to management and recovery.
Our Business
We operate 21 services across several trading entities, primarily in the UK. Our group has a revenue of £270m, employs nearly 5,000 staff, and has a network of 1,000 self-employed enforcement agents.
The Role
We are seeking a Customer Service Representative to join our contact centre team. As a key member of our team, you will engage with customers, helping them find solutions to their queries, whether it's processing payments, agreeing a payment plan, or resolving a query.
Key Responsibilities
- Handle customer cases from different service channels, including inbound and outbound calls, live chat, email, and letter correspondence.
- Provide excellent customer service, resolving issues and finding solutions to customer queries.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Develop and maintain a good understanding of our products and services.
- Stay up-to-date with company policies and procedures.
Requirements
- Experience of handling and resolving difficult situations.
- Effective communication and organisational skills.
- Good understanding and use of Microsoft Office Applications.
- Excellent phone manner.
- Strong time management and organisational skills.
- Comfortable working alone as well as part of a team.
What We Offer
- Office-based role with a great work-life balance.
- Salary of £22,308.
- Hours: 8am - 8pm, 5 days a week, with 1 in 3 Saturdays.
- Contract: Full-time, 37.5 hours per week.
- Enhanced Maternity and Paternity Package (subject to eligibility criteria).
- 25 days annual leave plus bank holidays.
- Health Cash Plan.
- Staff benefits designed to suit your lifestyle.
Equal Opportunities Employer
We are an equal opportunities employer, committed to creating an inclusive environment for all employees. We recruit and develop our people based on merit and their passion for creating better outcomes.
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