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Smart DCC Operations Manager

2 months ago

manchester, United Kingdom Smart DCC Full time

About the Role:

We are looking for a highly skilled Technical Operations Shift Lead to join our Operations team at Smart DCC.

The successful candidate will provide continuous monitoring of the DCC total system, manage and develop a team of Technical Operations Centre Analysts, and deliver an optimal service.

This role involves working closely with other Smart DCC Operations functions, Service Providers, and Customers to ensure that Smart DCC's systems and platforms are working optimally with limited downtime for our customers.

Responsibilities and Requirements:

  • Support junior team members with training, escalations & skills development
  • Work closely with Senior Managers and stakeholders
  • Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre
  • Good understanding of End-to-End smart metering, with a willingness to continually learn
  • Develop use cases for continuous improvement
  • Promptly communicate and escalate issues & incidents to the ITIL functions
  • Act as the first point of escalation for incidents and requests from wider DCC business

What We Offer:

A competitive salary of £62,000 - £72,000 per annum, plus benefits.

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