Shift Lead Technical Operations Analyst

3 days ago

Manchester, United Kingdom Smart DCC Full time

Overview

Smart DCC is actively seeking a highly skilled and motivated Shift Lead Technical Operations Analyst to join our critical Operations team in Manchester. The successful candidate will be responsible for the continuous monitoring of our total system and managing a team of Technical Operations Centre Analysts to deliver an optimal service.

As a Shift Lead, you will work closely with other Smart DCC Operations functions, Service Providers, and Customers to ensure that our systems and platforms are working optimally with limited downtime for our customers. A thirst for proactive continuous improvement is critical, and problem-solving skills are essential.

The ideal candidate will have previous experience in IT, Network, or Application support in a Technical Operations Centre/Network Operations Centre/Service Desk environment and a good understanding of End-to-End smart metering, with a willingness to continually learn.

Key Responsibilities:

  • Manage a team of Technical Operations Centre Analysts to deliver an optimal service
  • Work closely with other Smart DCC Operations functions, Service Providers, and Customers to ensure optimal system performance
  • Promote proactive continuous improvement and resolve technical issues efficiently
  • Maintain strong relationships with stakeholders, including DCC's Customers and Senior Management

Requirements:

  • Experience in ITIL frameworks, supporting Incident, Change, Problem Management, and Service Centre
  • Good understanding of End-to-End smart metering, with a willingness to continually learn
  • Excellent communication and stakeholder management skills
  • Ability to work in a hybrid working arrangement in Manchester

What We Offer:

  • Competitive salary plus benefits (£45,000 - £65,000 per annum)
  • Opportunity to work with a critical Operations team
  • Chance to develop your skills and knowledge in IT, Network, and Application support
  • Strong stakeholder management skills and awareness of the DCC's commercial position within industry

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