Key Customer Advocate

1 day ago


Sidcup, Greater London, United Kingdom Austin Fraser Full time

About This Opportunity:

We are offering an exciting opportunity for an experienced Account Manager to join our team based in Sidcup. The main purpose of this role is to drive key accounts within a designated market, using effective planning, negotiation and problem-solving skills to provide an excellent customer experience and give accurate forecasting and consistent achievement of the client's revenue targets.

Main Responsibilities:
  1. Develop Strategic Relationships: Build an excellent rapport with all key customers.
  2. Drive Revenue Growth: Deliver revenue against Quarterly outlook by forecasting numbers with the Sales, Production, and Logistics teams to ensure Revenue and Material Margin outlooks are accurate, and any issues are highlighted early in order to react.
  3. Pursue Upsell and Cross-Sell Opportunities: Actively looking to upsell and chase orders to meet revenue targets.
  4. Maximize Manufacturing Capacity: Sell available manufacturing capacity to relevant customers within your key audience.
  5. Liaise with External Teams: Liaise closely with External Sales counterpart, attending some trade shows and customer meetings.
  6. Optimize Stock Levels: Ensure that stocking levels are appropriate and that stock is sold regularly to avoid overstocking.
  7. Provide World-Class Service: Provide excellent customer service at all times, collaborating with the customer to solve problems and manage expectations.
  8. Monitor Payment Status: Chase payment of unpaid invoices with key customers as part of regular contact process.
  9. Coordinate Work Scheduling: Schedule work within existing guidelines, collaborating with colleagues to ensure that the best fit of work is sent to the plant.
  10. Anticipate Customer Needs: Maintain regular contact with customers to make sure that all their needs are anticipated and that revenue levels can be accurately predicted.
  11. Awareness of Conversion Costs: Awareness of conversion costs and margin levels to assist in decision-making process.
  12. Export Management: Ensure shipping documentation and export management is carried out to the highest standard and kept in order in close conjunction with the Warehouse team.
  13. Process Invoices: Process invoices once goods are dispatched.


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