Customer Service Representative
3 weeks ago
Daisy Group is a dynamic and forward-thinking company that delivers innovative solutions to businesses across the UK.
We pride ourselves on providing excellent customer service and investing in our employees' growth and development.
Job Title: Customer Service RepresentativeJob Description:This role involves interacting with customers to understand their needs and provide tailored solutions.
Key Responsibilities:- Respond to customer inquiries via phone, email or chat
- Resolve customer complaints and concerns
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain relationships with key customers
- Stay up-to-date with industry trends and competitor activity
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Knowledge of CRM software and database management
- Basic understanding of sales principles and marketing strategies
The estimated annual salary for this role is £24,000 - £32,000 depending on experience.
Benefits:- 25 days holidays plus bank holidays, with an additional day for each year of service up to 30 days
- Professional development opportunities to achieve personal goals
- Employee recognition and rewards program
- Free parking and transportation reimbursement
- Access to exclusive discounts and savings at over 1,200 retailers
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