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Service Delivery Coordinator
2 months ago
Job Summary
We are seeking a highly skilled Service Delivery Coordinator to join our team at Redcentric. As a key member of our service delivery team, you will be responsible for overseeing the relationship and service provision of a portfolio of customers.
Key Responsibilities
- Proactively engage with customers to ensure their service needs are met and exceeded.
- Work closely with the Service Delivery and Improvement manager to develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with internal stakeholders to ensure seamless service delivery and resolve any issues that may arise.
- Monitor and report on customer feedback and sentiment to inform service improvement initiatives.
Requirements
- Excellent communication and interpersonal skills.
- Ability to build strong relationships with customers and internal stakeholders.
- Proven track record of delivering high-quality service and improving customer satisfaction.
- Strong analytical and problem-solving skills.
What We Offer
As a Service Delivery Coordinator at Redcentric, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
