Meeting and Events Logistics Coordinator

3 weeks ago

London, Greater London, United Kingdom Accor Full time

Job Title: Meeting and Events Logistics Manager

Job Summary:

We are seeking a highly organized and detail-oriented Meeting and Events Logistics Manager to join our Food & Beverage Department at Raffles London at The OWO. As a key member of our team, you will be responsible for managing the day-to-day operations from a logistical perspective, ensuring all clients' expectations are exceeded.

Key Responsibilities:

  • Act as the first point of contact for clients and contractors, responding to queries and liaising with clients to ensure satisfaction.
  • Ensure all employees have proper supplies, equipment, and uniforms.
  • Provide feedback to the Event Operations Manager and Director of Events on junior team members and agency staff, ensuring performance is measured and improved where necessary.
  • Assist with additional responsibilities in the absence of a line manager or senior employee.
  • Perform other duties as required or assigned, including working in a different department or restaurant.

Requirements:

  • A proven track record of providing high levels of service under pressure.
  • Exceptional communication and customer service skills, both written and spoken.
  • An understanding and willingness to contribute to a 24-hour operational schedule when required.
  • The ability to assist in creating and managing a department with a positive culture, resulting in guest satisfaction and high team member retention.
  • At least two years' experience working in a similar role in a five-star property.

Why Join Our Team?

As a Meeting and Events Logistics Manager at Raffles London at The OWO, you will be part of a dynamic team that values creativity, kindness, happiness, confidence, and having a purpose. You will have the opportunity to work with a talented team, receive great benefits, and develop your skills in a fast-paced environment.

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