Contact Centre Operative

4 weeks ago


Staverton, United Kingdom Vistry Group Full time
About the Role

We are seeking a highly skilled and motivated Contact Centre Operative to join our team at Vistry Group. As a Contact Centre Operative, you will play a vital role in supporting the business in achieving its objectives and providing excellent customer service to our clients.

Key Responsibilities
  • Respond to customer enquiries in a timely and efficient manner, providing accurate and helpful information.
  • Utilise Contact Centre operative skills and expertise to support the business in achieving its objectives.
  • Liaise with sales consultants to ensure a streamlined operating process and excellent customer experience.
  • Manage the CRM system to ensure accurate management of enquiries and enhance customer profiling.
  • Deal with customer enquiries in a polite, efficient, and confidential manner.
Requirements
  • 5 GCSEs or equivalent, including Maths and English.
  • Full clean driving licence.
  • Experience of working in a busy contact centre environment.
  • Good administration skills, accuracy, and attention to detail.
  • Excellent communication skills.
What We Offer

We offer a competitive basic salary and annual bonus, agile working arrangements, up to 33 days annual leave plus bank holidays, private healthcare, and a range of other benefits.



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