IT Support and Operations Professional
1 week ago
Our Story:
We're a global leader in interactive entertainment, dedicated to delivering unforgettable experiences to our customers. As part of Sony Interactive Entertainment, you'll be at the forefront of innovation, shaping the future of gaming and beyond.
About this role:
This position involves leveraging your technical expertise to manage event alerts efficiently, collaborate with customer service representatives and high-level engineers, and provide top-notch support to our internal teams.
Key responsibilities:
- Utilize ChatOps on Slack to streamline communication and collaboration among customer service representatives and high-level engineers.
- Assist with user account management, basic security tasks, and guide users through standard operating procedures.
Requirements:
- Chat-Ops experience (Slack) - creating channels, coordinating resources, engaging customers primarily through the Slack
- Customer service experience - working with customer service reps to high-level engineers
- ServiceNow knowledge
- Confluence / JIRA knowledge
- IP knowledge - subnetting and general IP concepts
- Light Active Directory experience
- Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues
- Experience with Office360 – Word – Outlook – Excel – MS suite etc...
Nice to Have:
- Streaming knowledge for games using MS Teams or other applications
- Event management experience - using an alert system BigPanda / or other event management systems / taking ownership of alerts and troubleshooting them using Runbook's /SOPs
- Basic Knowledge in Splunk/Datadog
- Basic Knowledge in API concepts and applications
- ITIL knowledge
Preferred Experience/Education:
- Three to five years or relevant experience
- A degree from a four-year college (i.e., BA. BS)
Estimated Salary:
$105,000 - $135,000 per year, based on location and experience.
-
Student Support Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom Randstad Student Support Full timeCompany OverviewRandstad Student Support is a dynamic and innovative organization dedicated to delivering high-quality student support services. We are passionate about empowering students to reach their full potential and making a positive impact in the community.SalaryWe offer a salary of £25,000 per annum, which reflects the importance we place on fair...
-
Mental Health Support Professional
3 weeks ago
Liverpool, Liverpool, United Kingdom Creative Support Full timeAbout Creative SupportCreative Support, a leading not-for-profit provider of social care services, is proud to be working in partnership with Liverpool City Council, local police force, crisis teams and other agencies to deliver a new night time crisis prevention service for individuals experiencing mental health challenges in the Liverpool area.Job...
-
Operational Support Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom Adecco UK Limited Full timeAbout the Role:Safely manage the intake and off-loading of deliveries, working closely with team members and external partners. Maintain high housekeeping standards across the facility and actively participate in workplace improvement initiatives.Operate and maintain key site systems, including auxiliary operations like boilers, compressors, and...
-
Mental Health Support Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom Creative Support Ltd Full timeAbout Creative Support LtdCreative Support is a non-profit provider of person-centred care and support. We strive to empower individuals with mental health needs, offering innovative solutions tailored to their unique needs.
-
IT Infrastructure Support Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom Devonshire Hayes Full timeIT Infrastructure Support ProfessionalAbout the Job:This exciting opportunity has arisen for an IT Infrastructure Support Professional to join a leading Law firm. As a key member of the team, you will be responsible for supporting project managers, creating system design and configuration documentation, and maintaining test plans and recovery methods.Key...
-
Trauma Support Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom Day One Trauma Support Full timeJob SummaryTo deliver and develop bedside models for patients impacted by serious or multiple injuries, predominantly within major trauma centres.Main ResponsibilitiesWork closely with NHS clinical staff and community organisations to address patient needs following catastrophic injury.Operate a case management approach, assessing and identifying needs,...
-
Operations Bridge Support Professional
3 weeks ago
Liverpool, Liverpool, United Kingdom YODEL Full timeAbout YodelWe are a leading logistics company delivering parcels and creating career opportunities. Our award-winning IT team is looking for an experienced Operations Bridge Analyst to join us at our head office in Liverpool.
-
Special Education Support Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom Social Care and Education Jobs Limited Full timeWe are seeking a dedicated and compassionate Special Education Support Professional to join our team at a Specialist Early Years Education School for young children aged 4-11 years old. This school provides education to children with Special Education needs, including Autism ASC / ASD and Disabilities (SEND).Job SummaryThe successful candidate will work...
-
Head of Operational Development
2 weeks ago
Liverpool, Liverpool, United Kingdom Carlisle Support Service Full timeJob OverviewCarlisle Support Services is a leading provider of support services to major brands across the UK. We are seeking an experienced Head of Operational Development to join our team.In this role, you will be responsible for driving business growth through effective learning and development initiatives, while ensuring compliance with industry...
-
Higher Education Support Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Beacon Support Full timeBeacon Support Ltd. is recruiting for a Higher Education Support Specialist to work with students with Autistic Spectrum Conditions (ASC). As a Higher Education Support Specialist, you will provide one-to-one support to students, helping them develop learning strategies that improve their study skills and enable them to become independent learners.The...
-
Higher Education Support Specialist
2 months ago
Liverpool, Liverpool, United Kingdom Beacon Support Full timeBeacon Support Ltd. is seeking a Higher Education Support Specialist to provide one-to-one support to students with disabilities/mental health conditions in their higher education studies.The ideal candidate will have excellent communication skills, organisational skills, and flexibility to adapt to the changing needs of the students they are...
-
Operational Support Specialist
2 months ago
Liverpool, Liverpool, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Liverpool is seeking highly skilled individuals to fill Operational Support Specialist positions. As a key member of our team, you will provide critical support and contribute to our operational success.Key Responsibilities:Engage with customers to deliver exceptional service and support.Participate in all aspects of the operational...
-
Support Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom Ark People Housing Care Full timeArk People Housing Care: A Rewarding OpportunityWe are seeking a compassionate and dedicated Support Professional to join our team at Grangemouth Care Home. As a Relief Support Worker, you will provide exceptional care and support to our residents, promoting their independence and well-being.Key Responsibilities:Provide individualised care and support to...
-
Administrative Support Professional
3 weeks ago
Liverpool, Liverpool, United Kingdom Priory Medical Centre Full timeCompany OverviewPriory Medical Centre is a dynamic and friendly inner-city GP practice, part of the Anfield and Everton Primary Care Network. Our team consists of 5 GP partners, 6 salaried GPs, 4 Practice Nurses, and a dedicated non-clinical team, including administrative professionals like you.Job SummaryWe are seeking an enthusiastic and hard-working...
-
Support Assistant Liverpool
2 weeks ago
Liverpool, Liverpool, United Kingdom Salvere Support Ltd Full timeAbout Salvere Support LtdWe are a reputable healthcare provider dedicated to delivering exceptional care services to individuals in need. Our team of experienced professionals is committed to making a positive difference in the lives of our clients.We are currently seeking a Care and Support Specialist to join our team in the Anfield area of Liverpool. As a...
-
Support Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom L'Arche Full timeAbout the RoleL'Arche Liverpool is a community that provides supported living for people with learning disabilities. We are seeking a Support Professional to join our team.Main Responsibilities:Provide personal care and support to individuals with learning disabilities in their homesAssist with daily living tasks such as cooking, cleaning, and...
-
Administrative Support Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom Bush & Co Full timeJob Title: Clinical Associate Case ManagerAt Bush & Co, we're seeking an Administrative Support Professional to join our team. This is a fantastic opportunity to develop your skills in business operations and work closely with the Instructions team.The successful candidate will have excellent communication skills, be able to multi-task and prioritize tasks...
-
Operations and Compliance Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom GRAHAM ASSET MANAGEMENT LIMITED Full timeJob OverviewLeverage your expertise in facilities management to secure a competitive salary of £45,000 - £55,000 in Liverpool.We are GRAHAM ASSET MANAGEMENT LIMITED, a leading Facilities Management provider in the UK and Ireland.ResponsibilitiesManage facilities operations to ensure seamless delivery of services.Maintain compliance with regulatory...
-
Lift Service Operations Manager
1 month ago
Liverpool, Liverpool, United Kingdom Professional Technical Ltd Full timeProfessional Technical Ltd is currently seeking a skilled and experienced Lift Service Supervisor to join their team in the North West region. The successful candidate will be responsible for managing and coaching Service Engineers to improve efficiency and safety standards.Main Responsibilities:Oversee the work of Service Engineers to ensure high-quality...
-
Elevator Maintenance Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Professional Technical Ltd Full timeProfessional Technical Ltd, a renowned independent lift engineering company in the North West, is seeking an experienced Elevator Maintenance Specialist to support their operations covering Liverpool and Warrington.The successful candidate will be responsible for:Managing their own designated service route encompassing various clients;Performing routine...