Help Desk Team Lead
3 weeks ago
About the Role
\We are seeking a highly motivated and organised Service Desk Coordinator to join our team at YourRecruit. As a key member of our operations team, you will be responsible for providing exceptional customer service and technical support to our clients.
\Key Responsibilities
\- \
- Manage client service requests, ensuring timely responses and swift resolution of any issues.\
- Schedule maintenance visits and remedial works for the engineering team, optimising resources and minimising disruption to clients.\
- Prepare and manage RAMS documents for all projects, ensuring full compliance with health and safety regulations.\
- Efficiently raise purchase orders for necessary parts and services, ensuring smooth support for service delivery.\
- Effectively coordinate and manage engineers' diaries, optimising calls and visits to enhance productivity.\
- Maintain clear and timely communication with clients regarding service updates, scheduling changes, and issue resolutions.\
Requirements
\To succeed in this role, you will need to have:
\- \
- Experience working in a similar role\
- Excellent communication and organisational skills\
- A strong attention to detail and ability to work accurately under pressure\
- A salary of £25,000 - £28,000 per annum is on offer, plus benefits including 21 days holiday plus bank holidays, annual Christmas and summer parties, and more.\
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