Service Desk Operations Manager
3 weeks ago
Job Description
\We are seeking a highly skilled Service Desk Coordinator to join our team at YourRecruit. As a key member of our operations team, you will be responsible for providing exceptional customer service and technical support to our clients.
\Responsibilities
\- \
- Respond to and resolve client service requests in a timely and professional manner.\
- Schedule maintenance visits and remedial works for our engineering team, ensuring minimal disruption to clients.\
- Prepare and manage RAMS documents for all projects, ensuring compliance with health and safety regulations.\
- Raise purchase orders for necessary parts and services, ensuring smooth support for service delivery.\
- Coordinate and manage engineers' diaries, optimising calls and visits to enhance productivity.\
- Communicate effectively with clients regarding service updates, scheduling changes, and issue resolutions.\
Requirements
\To succeed in this role, you will need to have:
\- \
- Experience working in a similar role\
- Excellent communication and organisational skills\
- A strong attention to detail and ability to work accurately under pressure\
- A salary of £25,000 - £28,000 per annum is on offer, plus benefits including 21 days holiday plus bank holidays, annual Christmas and summer parties, and more.\
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