Technical Support Specialist
3 weeks ago
Company Overview
\YourRecruit is a leading provider of security services in the UK. We are committed to delivering high-quality solutions that meet the needs of our clients.
\Job Summary
\We are seeking an experienced Service Desk Coordinator to join our team. The successful candidate will be responsible for managing client service requests, scheduling maintenance visits, and preparing RAMS documents.
\Key Responsibilities
\- \
- Accurately log and track all client service requests, ensuring timely responses and swift resolution of any issues.\
- Schedule maintenance visits and remedial works for the engineering team, optimising resources and minimising disruption to clients.\
- Prepare and manage Risk Assessment and Method Statement (RAMS) documents for all projects, ensuring full compliance with health and safety regulations.\
- Efficiently raise purchase orders for necessary parts and services, ensuring smooth support for service delivery.\
- Effectively coordinate and manage engineers' diaries, optimising calls and visits to enhance productivity.\
- Maintain clear and timely communication with clients regarding service updates, scheduling changes, and issue resolutions.\
Requirements
\The ideal candidate will have experience working in a similar role and possess excellent communication and organisational skills. A salary of £25,000 - £28,000 per annum is on offer, plus benefits including 21 days holiday plus bank holidays, annual Christmas and summer parties, and more.
\Benefits
\Our company offers a range of benefits to our employees, including:
\- \
- 21 days holiday plus bank holidays\
- Annual Christmas and summer parties\
- More\
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