Technical Support Specialist

3 weeks ago


Edenbridge, Kent, United Kingdom YourRecruit Full time

Company Overview

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YourRecruit is a leading provider of security services in the UK. We are committed to delivering high-quality solutions that meet the needs of our clients.

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Job Summary

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We are seeking an experienced Service Desk Coordinator to join our team. The successful candidate will be responsible for managing client service requests, scheduling maintenance visits, and preparing RAMS documents.

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Key Responsibilities

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  • Accurately log and track all client service requests, ensuring timely responses and swift resolution of any issues.\
  • Schedule maintenance visits and remedial works for the engineering team, optimising resources and minimising disruption to clients.\
  • Prepare and manage Risk Assessment and Method Statement (RAMS) documents for all projects, ensuring full compliance with health and safety regulations.\
  • Efficiently raise purchase orders for necessary parts and services, ensuring smooth support for service delivery.\
  • Effectively coordinate and manage engineers' diaries, optimising calls and visits to enhance productivity.\
  • Maintain clear and timely communication with clients regarding service updates, scheduling changes, and issue resolutions.\
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Requirements

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The ideal candidate will have experience working in a similar role and possess excellent communication and organisational skills. A salary of £25,000 - £28,000 per annum is on offer, plus benefits including 21 days holiday plus bank holidays, annual Christmas and summer parties, and more.

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Benefits

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Our company offers a range of benefits to our employees, including:

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  • 21 days holiday plus bank holidays\
  • Annual Christmas and summer parties\
  • More\


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