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Technical Support Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Xact Placements Limited Full time

Job Summary:

Xact Placements Limited is seeking a highly skilled Technical Support Specialist to join our team in Cardiff. As a Break Fix Engineer, you will be responsible for providing technical assistance to assigned accounts within specified timescales.

Key Responsibilities:

  • Investigate and rectify faults reported by clients and channel partner end users
  • Perform device installation, routine maintenance, and modifications/updates as required
  • Provide support during installations and ensure boot stock and/or site stock is maintained at specified levels
  • Log call details using the call logging system within agreed timescales
  • Report reoccurring faults to enable proactive management of such faults
  • Share expertise and technical information with team members
  • Attend product courses as requested to ensure knowledge base sufficient for job role
  • Adhere to all policies and procedures, including customer health and safety policies and procedures

Requirements:

  • Previous experience of working in a field technical support environment, preferably within the MFP/copier/print arena
  • City & Guilds or similar qualification or comparative competence level
  • Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
  • Excellent communication and interpersonal skills to ensure first-class customer service

Benefits:

  • Competitive salary: £25,000 - £30,000
  • Company car with FUEL card
  • Laptop, tools, and phone
  • 25 days + Bank Holidays