IT Technical Support Specialist

2 weeks ago


Cardiff, Cardiff, United Kingdom Pembrokeshire County Council Full time
Job Title: IT Technical/Resources Support

We are seeking a highly skilled and experienced IT Technical/Resources Support to join our team at Pembrokeshire County Council. The successful candidate will provide specialist technical IT support, including preparation and maintenance of resources and support to staff and learners.

Key Responsibilities:
  • Provide specialist technical IT support to staff and learners, including troubleshooting and resolving technical issues.
  • Prepare and maintain resources, including IT equipment, software, and documentation.
  • Contribute to the planning, development, and organization of IT systems, procedures, and policies.
  • Monitor and manage stock within an agreed IT budget, cataloging resources and undertaking audits as required.
  • Maintain specialist IT equipment, checking for quality and safety, and undertaking repairs and modifications as necessary.
  • Demonstrate and assist in the safe and effective use of specialist IT equipment and materials.
  • Provide specialist IT advice and guidance as required.
Requirements:
  • Proven experience in providing technical IT support and maintenance.
  • Strong knowledge of IT systems, software, and hardware.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility and adaptability in a fast-paced environment.
Working Arrangements:

This is a full-time position, working 37 hours per week. The successful candidate will be required to work flexibly, including occasional evenings and weekends, to meet the needs of the service.

Salary and Benefits:

The salary for this position will be in accordance with the Local Government Pay Scale. The successful candidate will also be entitled to a range of benefits, including annual leave, sick leave, and pension scheme.



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