Technical Support Specialist

7 days ago


Cardiff, Cardiff, United Kingdom Omega Resource Group Careers Full time

At Omega Resource Group Careers, we are seeking a skilled Regional Service Engineer to join our team and support installations across the Midlands area.

Main Responsibilities:

  • Provide end-to-end technical support, service, and breakdown response for commercial lifting solutions in the retail, manufacturing, and distribution sectors.
  • Deliver onsite technical assistance and servicing of lifts and other products, ensuring seamless operations and customer satisfaction.
  • Train end users at an operator level, promoting a culture of excellence and efficiency.

Requirements:

  • Strong experience in field engineering roles, including installing and servicing bespoke lifts, integrated systems, and standard equipment.
  • Knowledge of lift installations in specialist material environments, such as food and pharmaceuticals.
  • Proficiency in Microsoft Office and understanding of technical drawings and specifications.
  • Self-motivated, with the ability to manage your service territory independently and effectively.
  • Strong communication and interpersonal skills, with a passion for delivering exceptional customer service.
  • Regional coverage with some UK-wide travel as required.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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