Patient Experience Transformation Manager

4 days ago

Aylesbury, Buckinghamshire, United Kingdom Buckinghamshire Healthcare NHS Trust Full time
Transforming Patient Care Experience

We are seeking a visionary leader to drive meaningful change in patient care across our Trust. As the Patient Experience Transformation Manager, you will be at the forefront of enhancing how patients and their families experience our services, ensuring their voices shape our future.

In this pivotal role, you will lead high-impact projects and programmes that directly improve the care we deliver, using patient and carer feedback to guide every step. Your work will foster a culture of continuous improvement, where patient-centred care is not just a goal, but a standard we exceed every day.

You will have the opportunity to work collaboratively with teams across the organisation, ensuring that the insights we gain from patients, families, and carers are actively used to drive positive change. From planning new initiatives to overseeing their success, you will be integral in shaping strategies that result in sustained excellence in patient experience.

Key Responsibilities:

  • Lead patient experience improvement projects & programmes from inception to conclusion, delivering tangible improvements in patients' care experience.
  • Collecting, analysing, and utilising patient/carer feedback data from various sources, including FFT, local and national surveys, PALS, complaints, and PLACE to ensure that feedback demonstrably informs and drives improvements to patient and carer experience across the Trust.
  • Ensure active involvement of patients and service users in the planning, governance, and execution of patient experience initiatives. Review and oversee the progress of quality improvement efforts, assessing outcomes, and establishing strategies for sustained success and continuous enhancement of the patient experience.
  • Coordinate and implement improvement initiatives across departments, collaborating with clinical teams and management to integrate feedback into ongoing quality improvement efforts.
  • Regularly report on the progress of initiatives, highlight successes, and identify areas for improvement.

You will also be responsible for:

  • Managing the Envoy digital platform for the Friends and Family Test, monitoring the QUAIL system, and supporting staff in its use.

About Us:

Buckinghamshire Healthcare NHS Trust is a leading healthcare provider dedicated to delivering exceptional patient care and experience. Our commitment to excellence drives us to continually improve and innovate, ensuring that our patients receive the best possible care.

We are proud to offer a supportive and inclusive work environment that values diversity and promotes professional growth. If you are passionate about transforming healthcare and making a real difference in patients' lives, we invite you to join our team and be part of our mission to deliver exceptional patient care and experience.

What We Offer:

  • A supportive and inclusive work environment that values diversity and promotes professional growth.
  • Opportunities for professional development and career advancement.
  • A competitive salary and benefits package.
  • A chance to work with a talented and dedicated team of healthcare professionals.

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